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Information box |
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Manufacturers of:
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Change or cancel
an order
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If you wish to change or cancel an order contact our
Customer Service team on 0845 257 5991 any time between
7:45am and 5:30pm, 5 days a week. Please have the order
number and date the order was placed to hand.
If your products have already been delivered, then you
will need to follow our returns procedure below.
Returns procedure
We hope you will be pleased with your purchase. Should
you wish to return anything bought from us, we will be
happy to refund or exchange a product provided it is in
fully re-saleable condition. Returns should be made
within a reasonable time (usually 28 days) and in
original, undamaged packaging.*
If we find that the product has not been returned to us
in fully re-saleable condition, we reserve the right to
refuse a refund on the item, or deduct up to 20% of the
original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier collection
Call us on 0845 257 5991 and just let us know the reason
for the return and whether you want a refund or a
replacement.
We will email you back with instructions for returning
by Royal Mail or we will arrange for the courier to come
to collect the product you wish to return.
2. Returns via one of our factories
Simply take the product you wish to return or exchange
to either our London, Wales or Ireland factories and we
will deal with the issue there and then.
Please note: We will refund the price of the item to the
purchaser or exchange the product once it is received by
us. A refund of the delivery charge will be given in the
instance of incorrect, damaged or faulty goods
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If you decided to cancel your
made-to-order product for any reason,
it is unlikely that we could sell it to another customer
at full selling price. We'll therefore reserve the right
to charge a cancellation fee of 20% of the order price.
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None of the above conditions affect your statutory rights
when goods are faulty, or not as described. For your rights of
cancellation under the Consumer Protection Distance Selling
Regulations please see our Terms &
Conditions.
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Custom
Service: info@scaffold-tower.co.uk |
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GREAT NEWS
Brand New Lewis
Products to be rolling off the production line for April
2010
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Lewis Staging Boards,
600mm & 450mm Wide. Lengths from 2.4m - 6.0m
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Lewis Trestles, heavy
duty aluminium trestles 4 different sizes.
Chinese
Imported Scaffold Towers V's Uk Scaffold towers.
Unfortunately we are faced with
unscrupulous competitors that buy scaffold towers in
from China with no understanding of the sub
standard quality they are pouring onto British shores,
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They mislead with there
BEWARE OF WEAKER INFERIOR TOWER
warnings
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Non
Kitemarked products
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Non
BSEN1004 standard
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Non
Certified
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Cheap Chinese import
Remember, Non
conforming scaffolding towers products are your responsibility, not the
sellers.
WHY ARE WE DIFFERENT
 Our
Scaffold Towers have a British standard kitemark
certification
Our
Scaffold Towers are certified by the BSI to BSEN1004
Our
Products are made here in the UK specifically for the UK
Building and hire industry
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