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Information box |
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Manufacturers of:
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Change or cancel
an order
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If you wish to change or cancel an order contact our
Customer Service team on 0845 257 5991 any time between
7:45am and 5:30pm, 5 days a week. Please have the order
number and date the order was placed to hand.
If your products have already been delivered, then you
will need to follow our returns procedure below.
Returns procedure
We hope you will be pleased with your purchase. Should
you wish to return anything bought from us, we will be
happy to refund or exchange a product provided it is in
fully re-saleable condition. Returns should be made
within a reasonable time (usually 28 days) and in
original, undamaged packaging.*
If we find that the product has not been returned to us
in fully re-saleable condition, we reserve the right to
refuse a refund on the item, or deduct up to 20% of the
original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier collection
Call us on 0845 257 5991 and just let us know the reason
for the return and whether you want a refund or a
replacement.
We will email you back with instructions for returning
by Royal Mail or we will arrange for the courier to come
to collect the product you wish to return.
2. Returns via one of our factories
Simply take the product you wish to return or exchange
to either our London, Wales or Ireland factories and we
will deal with the issue there and then.
Please note: We will refund the price of the item to the
purchaser or exchange the product once it is received by
us. A refund of the delivery charge will be given in the
instance of incorrect, damaged or faulty goods
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If you decided to cancel your
made-to-order product for any reason,
it is unlikely that we could sell it to another customer
at full selling price. We'll therefore reserve the right
to charge a cancellation fee of 20% of the order price.
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None of the above conditions affect your statutory rights
when goods are faulty, or not as described. For your rights of
cancellation under the Consumer Protection Distance Selling
Regulations please see our Terms &
Conditions.
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Custom
Service: info@scaffold-tower.co.uk |
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Life TIME warranty on all Welds
and unlike our main competition
you DONT NEED TO SEND YOUR TOWER BACK TO CHINA for your warranty.
ENJOY THE BEST OF BRITISH MANUFACTURING
TRADE
WEBSITE, TRADE PRICES!!
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Helping you achieve the best value:
Buying good quality, safe and reliable
products and services is always the best option for long
term benefits. This is especially true where the
function of those products or services impacts on the
lives of your customers or community. By selecting
Kitemark products you can be sure that the money you
spend will have been well spent on a product that will
be reliable.
Remember, Non
conforming products are your responsibility, not the
sellers.
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