Frequently Asked Questions
We have put together a list of the some of our most frequently asked questions by our customers here. But if your question is not here...just call us now on 0845 257 5991
Do you deliver to my address?
We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.
What if I'm not in when you deliver?
Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient are not available, each time an attempt is made for any of our scaffold towers or other products, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
What if only part of my order has arrived?
If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately.
What if my order arrives damaged?
Please call us on 0845 257 5991 between 7:45am and 5pm, Monday-Friday.
Why pay more?We are passionate about British made, craftsman built, high quality products.
As you deal direct with the manufacturer, there are no middlemen, no shops, no dealers, making our prices exceptionally good value. all at factory direct prices!
Sold to the hire industry, tradesman & end users throughout the UK at realistic prices.
Questions to ask before you buy?
- Do you want to comply with The Health & Safety Executive?
- Do you want a British standard KITEMARKED product
- Looking for a quality scaffold tower system at the right price?
- Want to deal direct with no middleman adding their margins?
- Do you want to get this purchase right?
If you have any questions regarding what size towers you should be purchasing or even what type of scaffolding would be correct for you, please do not hesitate to contact us.We are here to help with all your access needs no matter how low. As of 2010, we now have our own in-house health and safety officer available to answer all your questions on best practices and procedures when dealing with working at height. He will also be available to answer question not just related to scaffold towers but all types of health and safety.